STRANDed in London
My 3rd access review is of a communication we had with a London Hotel. My parents and I stayed at the strand Palace hotel London when I was a teenager. We enjoyed the convenience of the central location to Covent garden and the west end. All I remember about the hotel is that it was absolutely boiling hot and the windows wouldn't open so none of us slept. The room must have been accessible because I used a wheelchair then. Pre-pandemic, my mum and I travelled down to London 2 or 3 times a year to attend medical events, charity fundraisers and catch up with friends and go to the theatre. Lately, we've been missing the bright light of the big city . After reading that the strand palace has recently been refurbished, we made enquiries about their accessible rooms. As you can see below, the reply is disappointing. I sincerely hope the owners are reading this as I want to let them know just how angry I am. At some point during each of our liv...